Shipping & Delivery Policy

1. What you receive

TalentFora is an online software-as-a-service platform, operated and provided by FORASOFTWARE AUSTRALIA PTY LTD (ACN: 685 226 706 | ABN: 25 685 226 706) as part of the Forasoftware group. See our Terms & Conditions. When you purchase a subscription or credits, what you receive is digital access to features within your TalentFora account. No goods are shipped and no physical delivery is required.

2. Provisioning timelines

• Account access: granted immediately on successful registration and email verification.
• Subscription activation: applied immediately upon successful payment confirmation by the payment provider. In rare cases (delayed bank confirmation, mandate settlement) activation may take up to 24 hours.
• Credit top-ups: reflect in your wallet within 5 minutes of a successful payment.
• Plan upgrades / downgrades: take effect immediately or at the next billing cycle, as indicated at checkout.

3. Delivery fees

There are no shipping, handling or delivery charges. The price displayed at checkout is the final amount, plus applicable taxes (for example, GST on Australian invoices).

4. Delivery address

No physical delivery address is collected. The billing address requested at checkout is used by the payment provider for tax, verification and fraud-prevention purposes only.

5. If activation is delayed

If you do not see your subscription or credits reflected within the timelines above:

• refresh your browser and sign out / back in;
• check your registered email for a payment confirmation from the payment provider;
• confirm with your bank that the charge has not been declined;
• if the issue persists after 24 hours, contact support@talentfora.com with your registered email and the payment reference. We will investigate and either activate access or arrange an appropriate remedy.

6. International access

The Platform is available in Australia and globally, subject to applicable law and to sanctions compliance. Network performance may vary by region; we make commercially reasonable efforts to provide consistent availability.

7. Refunds and cancellations

See our Cancellation & Refund Policy for cancellation, refund and website-credit eligibility.

8. Australian Consumer Law

Nothing in this Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (ACL) contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth), which cannot be lawfully excluded, restricted, or modified.

9. Governing law and jurisdiction

This Policy, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with the laws of New South Wales and the federal laws of Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

10. Contact

Questions? See our Contact page or email support@talentfora.com.